Returns & Refunds Policy

Customer satisfaction is important to us.

Return Eligibility

Customers may request a return within 30 days of receiving the item.

To be eligible:

• Items must be unused and in original condition

• Items must include original packaging

• Proof of purchase is required

Non-Returnable Items

We do not accept returns for:

• Used products

• Customized or personalized items

• Clearance or final sale items

Refund Process

Once your returned item is received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds are issued to the original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Contact Information

For return or refund requests:

Email: contact@cototone.com